Email or Email Client?

January 12, 2011

Great article from 4spires,  Email Is Flawed For Managing Work – Transformation Is Coming.

Despite our collective understanding that email is flawed as a workflow management tool, we are firmly entrenched in its use.  What is needed is a generic solution that mirrors the simplicity and flexibility of email but adds better workflow tracking and management reporting features.

As I wrote in my earlier post, Email vs. social networking in your workplace, I would separate the term “email” as a messaging system/infrastructure (as defined by RFC822, RFC2821 (smtp), RFC2045 (mime), RFC3501 (imap), …) from “email” as email client software for reading/sending/managing email messages, implementing only a specific use model, usually dated 10-15 years ago. And so when it comes to the email clients I really agree with the article, most email clients are outdated and have not kept up with the workflow management requirements so it is obvious that new generation email management apps need to be developed.

Email as the messaging infrastructure is actually quite solid in my opinion and can be leveraged quite successfully by those new generation tools. I am probably quite “old school” but I love email. BTW, see the comment for that article about the recent Skype outage, could this have ever happened to email and paralyze millions communication channels? What I believe is that simple and open wins and email is simple and based on open standards so there could simply be a better email client that is also designed to enhance the workflow management.

I have to admit though that I am quite biased in my opinion because we’re working on a tool like that ourselves. We simply want to leverage the email based collaboration model that most organizations use today (many of which are MS Outlook based). I think most organizations have chosen to use email for a good reason (flexibility, simplicity, ubiquity, you name it …), so lets just go with what already seems natural and enhance the experience.

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